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Information We Collect

We collect information you provide directly to us, such as when you create an account, use our services, or contact us for support. This includes your name, email address, company information, and any content you create using our platform.

We also automatically collect certain information about your device and usage of our services, including IP address, browser type, operating system, and usage patterns to improve our platform performance.

How We Use Your Information

We use the information we collect to provide, maintain, and improve our services, process transactions, send you technical notices and support messages, and communicate with you about products, services, and promotional offers.

Your progression data and analytics are used to generate insights and recommendations for your game development projects, always maintaining the confidentiality of your proprietary game designs.

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy. We may share information with service providers who assist us in operating our platform.

We may disclose your information if required by law, to protect our rights, or in connection with a business transaction such as a merger or acquisition.

Data Security and Protection

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure data transmission, and regular security assessments.

While we strive to protect your information, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Data Retention and Deletion

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. You may request deletion of your account and associated data at any time.

Some information may be retained for longer periods as required by law or for legitimate business purposes, such as fraud prevention and security.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards.

By using our services, you consent to the transfer of your information to our facilities and service providers around the world.

Your Rights and Choices

You have the right to access, update, or delete your personal information. You may also opt out of certain communications and control how your information is used for marketing purposes.

Depending on your location, you may have additional rights under applicable data protection laws, including the right to data portability and the right to object to processing.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage patterns, and provide personalized content. You can control cookie settings through your browser preferences.

For detailed information about our use of cookies, please refer to our Cookie Policy.

Third-Party Services and Integrations

Our platform may integrate with third-party services and tools. These integrations are governed by the privacy policies of the respective third parties, and we encourage you to review them.

We are not responsible for the privacy practices of third-party websites or services linked to or integrated with our platform.

Children's Privacy Protection

Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware of such collection, we will take steps to delete the information.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

Analytics and Performance Monitoring

We use analytics tools to understand how our platform is used and to identify areas for improvement. This includes monitoring system performance, user engagement, and feature usage.

Analytics data is aggregated and anonymized whenever possible to protect individual privacy while enabling us to enhance our services.

Marketing Communications and Preferences

We may send you promotional emails about new features, updates, and industry insights. You can opt out of these communications at any time by using the unsubscribe link in our emails.

We respect your communication preferences and will honor your choices regarding the types and frequency of messages you receive from us.

Data Breach Notification

In the event of a data breach that may affect your personal information, we will notify you and relevant authorities as required by applicable laws, typically within 72 hours of discovery.

We maintain an incident response plan to quickly address and mitigate any security incidents that may occur.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website.

Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

Contact Information for Privacy Matters

If you have questions about this Privacy Policy or our privacy practices, please contact us at info@levelsmith.com or by phone at +5541992696699.

We are committed to addressing your privacy concerns and will respond to your inquiries in a timely manner.